I am positive it's not user error, Considering that the recovery phrase was found in two various places: backed up inside a file on S3, and printed on the piece of paper. Standard recovery phrases use a particular list of 2048 words next the BIP39 standard (Bitcoin Enhancement Proposal 39). https://esocialmall.com/story4184339/helping-the-others-realize-the-advantages-of-bip39-seed-phrase-mnemonics-generator