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An Australian telecommunications provider eradicated all productiveness metrics from its frontline reps’ overall performance scorecards. While take care of time amplified slightly, repeat calls fell by fifty eight%. Inside the time period January to September 2002, 32% of the tales composed about MMR stated Leo Blair, rather than only 25% http://harvard-case-solution38159.imblogs.net/940266/a-simple-key-for-hbr-case-study-solution-unveiled


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